CANCELLATION AND RETURN CONDITIONS

GENERAL:

  1. By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
  2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (RG: 27.11.2014/29188) as well as other applicable laws regarding the sale and delivery of the purchased product.
  3. The shipping costs, which are the product shipment expenses, will be covered by the seller.
  4. Each purchased product will be delivered to the person and/or organization at the address specified by the buyer, provided that it does not exceed the legal period of 14 days. If the product is not delivered within this period, buyers can terminate the contract.
  5. The purchased product must be delivered complete and in accordance with the specifications indicated in the order, along with any warranty certificates, user manuals, or other relevant documents.
  6. If the sale of the purchased product becomes impossible, the seller is obliged to inform the buyer of this situation in writing within 3 days of learning about it. The total amount must be refunded to the buyer within 14 days.

IF THE PURCHASE AMOUNT IS NOT PAID:

  1. If the buyer does not pay for the purchased product or cancels it in bank records, the seller’s obligation to deliver the product is terminated.

UNAUTHORIZED USE OF CREDIT CARD FOR PURCHASES:

  1. If it is determined that the credit card used for payment after product delivery has been unjustly used by unauthorized persons and the amount of the sold product is not paid to the seller by the relevant bank or financial institution, the buyer is obliged to return the product to the seller within 14 days, with shipping costs borne by the seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

  1. If unforeseen force majeure occurs, and the product cannot be delivered on time, the buyer will be notified. The buyer may request the cancellation of the order, a replacement with a similar product, or postponement of delivery until the impediment is resolved. If the buyer cancels the order, and payment was made in cash, the payment will be refunded within 14 days from the cancellation date. If the payment was made by credit card and the order is canceled, the product amount will be refunded to the bank within 14 days from the cancellation, but it may take 2-3 weeks for the bank to transfer the amount to the buyer’s account.

BUYER’S OBLIGATION TO CHECK THE PRODUCT:

  1. The buyer must inspect the product/service before accepting it; they will not accept any damaged goods (e.g., dented, broken, torn packaging, etc.) from the courier. The product/service will be considered undamaged and intact. The buyer must carefully protect the product/service after delivery. If the right of withdrawal is to be used, the product/service must not be used. The product and invoice must be returned.

RIGHT OF WITHDRAWAL:

  1. The buyer has the right to withdraw from the contract without any legal or penal liability and without providing any reason within 14 (fourteen) days from the delivery date of the product to themselves or to the person/organization specified, provided that they notify the seller via the contact information below.
  2. CONTACT INFORMATION FOR NOTIFICATION OF WITHDRAWAL:
  • NAME/TRADE NAME: CORWEN STORE
  • ADDRESS: Yeşilbayır Mh. 1793 Sk. Saraç Apt. No:24/3 Mamak / Ankara
  • EMAIL: info@corwenstore.com
  • PHONE: +90 506 336 30 30

DURATION OF THE RIGHT OF WITHDRAWAL:

  1. If the purchased item is a service, this 14-day period starts from the date the contract is signed. In service contracts where the service has started with the consumer’s approval before the withdrawal period expires, the right of withdrawal cannot be used. The buyer acknowledges that they are aware of the withdrawal conditions as presented in the Distance Contracts and Cancellation Conditions.
  2. Costs arising from the use of the right of withdrawal are borne by the seller.
  3. To use the right of withdrawal, the buyer must notify the seller in writing via registered mail, fax, email, or by the method specified by the seller within the 14 (fourteen) day period, and the product must not have been used as per the “Products for which the Right of Withdrawal Cannot Be Used” provisions of this agreement.

USE OF THE RIGHT OF WITHDRAWAL:

  1. The invoice for the product delivered to the third person or the buyer must be returned (If the invoice for the product to be returned is corporate, it must be sent along with the return invoice issued by the company. Returns for orders invoiced to institutions cannot be completed unless a RETURN INVOICE is issued).
  2. The return form and the box, packaging, and any standard accessories of the product to be returned must be delivered intact and undamaged.

RETURN CONDITIONS:

  1. The seller is obliged to return the total amount and any documents binding the buyer within 14 days of receiving the withdrawal notification and to accept the returned product within this 14-day period.
  2. If there is a decrease in the value of the product due to the buyer’s fault, or if the return becomes impossible, the buyer is liable to compensate the seller for the damages incurred in proportion to their fault. However, the buyer is not responsible for changes and damages that occur due to proper use of the product within the withdrawal period.
  3. If the use of the right of withdrawal results in the seller falling below the limit amount set for promotional campaigns, the amount of discount received under the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

  1. Products that are prepared specifically according to the buyer’s request or clearly for personal needs and are not suitable for return; such as underwear, swimsuits and bikini bottoms, cosmetics, single-use items, perishable goods, or products that are unsuitable for return for health and hygiene reasons once the packaging has been opened, products that have been mixed with others after delivery and cannot be separated due to their nature, and periodic publications such as newspapers and magazines, services provided under subscription agreements, electronically delivered services, or intangible goods delivered instantly to the consumer; as well as audio or video recordings, books, software programs, data recording and storage devices, and consumables whose packaging has been opened cannot be returned as per the regulation. Additionally, withdrawal cannot be exercised for services that have started with the consumer’s approval before the withdrawal period has expired.
  2. Cosmetics and personal care products, underwear, swimsuits, books, recordable software and programs, DVDs, VCDs, CDs, cassettes, and stationery supplies (toners, cartridges, ribbons, etc.) must be unopened, untested, undamaged, and unused to be eligible for return.
  3. According to the Distance Contracts Regulation, products for which the right of withdrawal cannot be used include:
  • Contracts for goods prepared according to the consumer’s request or personal needs.
  • Contracts for the delivery of perishable goods or goods that may expire.
  • Contracts regarding goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery, which are not suitable for return for health and hygiene reasons.
  • Contracts for goods that are mixed with others after delivery and cannot be separated due to their nature.
  • Contracts regarding books, digital content, and computer consumables after the packaging, tape, seal, or package has been opened.
  • Contracts for services that must be performed on a specific date or period, such as accommodation, item transportation, car rental, food and beverage supply, and leisure activities.
  • Contracts for services provided electronically or intangible goods delivered to the consumer immediately.

DEFAULT AND LEGAL CONSEQUENCES:

  1. If the buyer falls into default in case of payment by credit card, they agree and undertake that they will pay interest according to the credit card agreement with the bank and will be responsible to the bank. In this case, the relevant bank may take legal action; claim the incurred costs and attorney fees from the buyer, and in any case, if the buyer falls into default due to their debt, they agree to compensate the seller for damages incurred due to delayed fulfillment of the debt.

PAYMENT AND DELIVERY:

  1. You can make your payment via Bank Transfer or EFT (Electronic Funds Transfer) to any of our bank accounts (in TRY).
  2. You can use any credit card for online payments, either as a single payment or by using online installment options. The payment amount will be charged from your credit card at the end of your online order.